Policies/Procedures » Resolving Concerns or Complaints

Resolving Concerns or Complaints

Resolving Concerns or Complaints

The Pleasanton Unified School District has a process and policy related to the handling of concerns and complaints. Often, concerns or complaints are the result of an unintentional miscommunication or a lack of needed information. That is why it is important to first discuss concerns directly with the teacher or staff member in order to share information, problem-solve and attempt to resolve the concern together. In most cases, the concern can be resolved and, if needed, a plan of action can be developed together. 

For your information, here are some reminders concerning the steps to follow should a more serious concern arise.
  • Every effort should be made to resolve concerns at the earliest possible stage. If the concern regards a staff member, parents are asked to contact the staff member as soon as possible in order to meet and attempt to resolve the concern with the staff member personally.
  • If the concern remains unresolved after discussing it directly with the staff member, parents may contact a school site administrator for further assistance in resolving the concern. In many cases, the school administrator will facilitate and participate in a meeting with the parent(s) and the staff member in order to discuss and attempt to resolve the concern.
  • If these steps do not resolve the concern to your satisfaction, the district has a formal complaint process that can be initiated. Complaint forms are available in the school office and also in the district’s human resources department.